The Care Quality Commission (CQC) is the regulator for hospitals and other health and social care services in England. CQC says: Safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It is fundamental to creating high-quality health and social care.

People in need of protection include people with mental health issues and people living with dementia:

Barchester Healthcare helps to safeguard people by:

  • Following the Care Quality Commissions guidelines on safeguarding, which can be found here:

    Safeguarding Protocol

  • Thoroughly auditing our services from the perspective of patient health and safety
  • Ensuring that service delivery is transparent to commissioners and to relatives
  • Collaborating with local councils and the police when investigation is required
  • Having clear whistle blowing policies for our staff
  • Having a clear commitment to and policy on our duty of candour to patients and relatives
  • Consulting with patients, relatives and other stakeholders about our services

Barchester Healthcare has an absolute commitment to safeguarding the patients we support at all times.