We spoke with several people who used the service and they told us they could make choices about going out and taking part in activities. Comments included, "I have been baking today", "I like to go for walks and to the shops" and "They (the staff) are very nice and kind." We spoke with one relative who told us their concerns had been listened to and action taken to address them. They commented, "The management and staff are wonderful and they have sorted all of the concerns I had" and "My husband is doing well and seems settled" and "We have just had a carers meeting and everyone is extremely happy with the care and support offered."
(all comments are taken from the independent Care Quality Commission’s reports)